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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Fri Oct 26, 2012 5:37 pm 
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Primal Carnage Team - Programmer
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gspat wrote:
Can you set your computer's IP at the router to be in the DMZ?

Maybe that would help?


That is also a possibility. I heard someone was able to get it to work using this. This is not a permanent solution, I am trying to determine causes.


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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Sat Oct 27, 2012 2:09 pm 
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Hatchling
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Putting it into the DMZ still results in same problem. Can still only play in Official Server 11. Very strange.


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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Sat Oct 27, 2012 3:53 pm 
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Ok let's go through the checklist to get these out of the way.

• You have forwarded the ports from here https://support.steampowered.com/kb_art ... -GLVN-8711
• You have set your ip as the DMZ
• You have connected directly to your modem and not the router
• You have reset both your modem and router
• You have opened your command prompt and typed ipconfig /release then ipconfig /renew

Have you tried all of these? If you haven't and one of them works, you need to try them all. Take the 10 minutes to try them all out.

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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Sat Oct 27, 2012 4:08 pm 
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Let me just add that it's important, when forwarding ports, to let the target computer use static IP. If it doesn't it will probably not work.


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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Sat Oct 27, 2012 6:00 pm 
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SMoKE wrote:
Let me just add that it's important, when forwarding ports, to let the target computer use static IP. If it doesn't it will probably not work.

This depends from router to router though if it refresh's the local IP's or not. I run a netgear and it does not do this. And I know linksys routers don't either.

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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Sat Oct 27, 2012 6:28 pm 
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Well, it's still a possible troubleshooting step.

KaitouCat and I once tried setting up a server, and KaitouCat (who was the host) had all the necessary ports open, but did not have static IP address. I couldn't connect. Then we tried setting the IP address manually, and it worked. We kept the IP address the same as before; the only difference was dynamic versus static.


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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Sat Oct 27, 2012 7:35 pm 
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SMoKE wrote:
Well, it's still a possible troubleshooting step.

KaitouCat and I once tried setting up a server, and KaitouCat (who was the host) had all the necessary ports open, but did not have static IP address. I couldn't connect. Then we tried setting the IP address manually, and it worked. We kept the IP address the same as before; the only difference was dynamic versus static.

In that situation it would be best to use a routing service like dyndns.

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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Tue Oct 30, 2012 9:48 am 
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Hatchling
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Still only able to play on Server 11 after release. Is this any closer to getting fixed?

Server 11 seems down today. I can still connect to other server but I just drop out after about 10 seconds.


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 Post subject: Re: Unable to join 'Official Servers'
PostPosted: Tue Nov 06, 2012 4:26 pm 
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Primal Carnage Team - Programmer
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We are very close to a solution for not being able to connect to Official Servers, and it will be fixed soon.


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